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FAQ'S
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What makes our pickles unique?At The House of Pickles, our pickles stand out for their authentic homemade recipes that have been passed down through generations. We use the freshest local ingredients and traditional spice blends to create pickles bursting with flavor and authenticity.
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Are our pickles made with preservatives?No, we pride ourselves on creating preservative-free pickles. We use natural methods of preservation such as oil and salt, ensuring our pickles maintain their freshness and flavors without compromising on quality.
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How should I store your pickles?Our pickles are best stored in a cool, dry place away from direct sunlight. Once opened, refrigerate the pickle to maintain its freshness and flavors.
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Can I visit your production facility?We currently do not offer tours of our production facility due to hygiene and safety regulations. However, we assure you that our facility adheres to strict quality control measures to ensure the highest standards of food safety.
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How long do your pickles last?Our pickles have a long shelf life due to their natural preservation methods. Typically, they can be enjoyed for several months if stored properly as per our recommendations.
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Where do you ship your pickles?We ship our pickles across all the places in India. You can enjoy the flavors of our authentic Indian pickles delivered to your doorstep.
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What shipping methods do you use?We primarily use reputable courier services to ensure safe and timely delivery of our pickles. The shipping method may vary depending on your location and order size.
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How long does shipping take?Shipping times vary depending on your location. Typically, it takes 2-3 days to deliver to your doorsteps.
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Can I change the shipping address or modify my order after it has been placed?Please contact us as soon as possible if you need to change the shipping address or modify your order. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.
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What should I do if my order arrives damaged or is incorrect?In the unlikely event that your order arrives damaged or is incorrect, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.
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What payment methods do you accept?We accept various payment methods for orders: Credit cards (Visa, MasterCard, American Express) Debit cards Net banking (available for major Indian banks) UPI (Unified Payments Interface) Wallets (such as Paytm, PhonePe, Google Pay, etc.)
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Do you store my credit card or banking information?No, we do not store credit card or banking information on our servers. All payment transactions are processed through secure third-party payment gateways that comply with strict industry standards for data security.
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Can I get a refund if I'm not satisfied with my order?We strive for customer satisfaction. If you are not satisfied with your order, please contact our customer service team within 1- 2 hours of receipt of the delivery. We will assess the situation and provide instructions for returns or refunds.
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Can I cancel my order after it has been placed?Orders can be canceled within a short window after placement, typically within 1-2 hours. Please contact us immediately if you wish to cancel your order, and we will assist you accordingly. Once the order has been processed and shipped, cancellation may not be possible.
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